Data Bundles for Non Blackberry Users
Service Type: Non BlackBerry GPRS enabled handsets
Market: St. Lucia
Launch Date: November 26nd, 2010
End Date: TBD
1. What is the Data Bundles service?
“Data Bundles” is a product which allows a Digicel non BlackBerry prepaid customer to be able to access and use the Internet, Email, Instant Messenger etc via their handset for a set period of time which is determined by the plan selected.
2. What do you need to access the Data Bundles Service?
· Prepaid account with adequate credit available
· GPRS/EDGE compatible handset
3. What does Data Bundles service entail?
Digicel non BlackBerry prepaid customers can purchase plans (1 day, 7 days, 14 days or 30 days) from their handset via short code *135#. A subsequent message will be sent to the subscriber detailing the list of plans available. The subscriber would then choose select the plan which best suits then and activate via the short code indicated.
To activate:
|
Plan |
Activation Code |
|
1 DAY |
*135*10# |
|
7 DAYS |
*135*20# |
|
14 DAYS |
*135*30# |
|
30 DAYS |
*135*40# |
4. Is this service available to both prepaid & postpaid subscribers?
Data Bundles is ONLY available to prepaid subscribers
5. Can a BlackBerry customer subscribe to this service?
Only non BlackBerry customers can subscribe to use this service
6. Which handsets are compatible with the Data Bundles Service?
A list of compatible handsets is provided as an appendix to this FAQ
7. Is there a cost to Data Bundles Service?
|
Markets |
1 DAY |
7 DAYS |
14 DAYS |
30 DAYS |
|
SLU |
$2.50 |
$12.50 |
$25.00 |
$50.00 |
|
SVG |
$2.88 |
$12.50 |
$25.00 |
$50.00 |
|
GND |
$2.88 |
$14.38 |
$28.75 |
$57.50 |
|
DOM |
$2.50 |
$12.50 |
$25.00 |
$50.00 |
8. If a customer has Data Bundles plan active are they charged to browse Digicel Live or purchase ringtones?
Yes Digicel Live, including DigiPics & tones is a premium service and is not included in the Data Bundles offer.
9. Is there a maximum on the data usage?
Yes. Data Bundle subscribers are allowed up to certain amount of megabytes of browsing per day without being charged; 1 day plan (25MB/day), 7 days plan (35MB/day), 14 days plan (40MB/day) and 30 days (50MB/day). Customers will be charged at $0.01/kb after they have exceeded the thresh-hold in respect to the selected plan.
10. Can I check my data usage?
Yes. Customers can use the same activation code to view data balance. (Refer to question 3.)
11. Am I able to use Data Bundles while roaming?
No. Roaming data rates apply
TERMS & CONDITIONS
§ Data Bundles product is ONLY available to prepaid Digicel subscribers
§ Available in market November 26th 2010
§ Data Bundles is available via short code *135#
§ Data Bundles offer prepaid data; 1 day, 7 days, 14 days & 30 days that can be purchased by a valid Digicel subscriber.
§ Each plan is limited to a certain amount of Mb /day; 1 day plan (25MB/day), 7 days plan (35MB/day), 14 days plan (40MB/day) and 30 days (50MB/day). Regular data charges will be applied when this is exceeded.
§ Data Bundles are available at the following cost:
o SLU – 1 day ($2.50), 7 days ($12.50), 14 days ($25.00), 30 days ($50.00).