Caller Ring back tones
Caller Ring Back Tones (CRBT)
Frequently Asked Questions
1. What is a Ring Back Tone?
‘Ring Back Tone’ is a new ringtone personalization service that allows you to
replace the standard ringtone on your Digicel Phone with a song for your callers
to enjoy before you answer the phone.
2. What is the difference between a Ringtone and a Ring Back Tone?
Ringtones are typically downloaded to a user's phone and allow customer to
hear a chosen song instead of a standard ring on the handset when receiving
calls. With a Ring Back Tone, the phone user selects a song instead of the
standard ringtone for his/her callers to hear before the phone is answered.
3. Is Ring Back Tone service available to all Digicel customers?
The Ring Back Tone service is a network feature and is compatible with all
4. How does Ring Back Tone work?
When you select a Ring Back Tone it is stored on Digicel’s servers unlike regular
ring tones which are stored in your mobile phone's memory. When calls are
received, the network recognizes you as a subscriber to the Ring Back Tone
service and the selected Tone is played to your callers.
5. Is there a charge for the Ring Back Tone service?
There is a charge for using the Ringback Tone service. There is a monthly service
subscription charge of EC $3.00, and a cost of EC $5.00 for each Ring-back Tone
purchased. Other charges are as follows;
Calling 131 - $0.30/minute
USSD *131# SEND - No Charge
SMS - $0.15/SMS
WAP - $0.01/kb when browsing
WEB - No Charge
N.B. For USSD & WEB – charges are applicable when subscribing & buying
6. Is there more than 1 way to subscribe to the Ring Back Tone service?
Yes. The methods of subscribing are as follows;
a. IVR - calling short code 131
b. USSD - *131# SEND
c. SMS - Text ‘SUB’ to 131
d. WAP - via Digicel Live (select “Digicel Ringback Tones”)
e. WEB - www.digicelgroup.com (select country & “Digicel Ringback
N.B. Apart from calling 131, customers have the option of calling another
number; 7140007 (St. Lucia), 4140007 (Grenada), 5260007 (St. Vincent)
& Dominica (6150007). Charges remain the same as calling 131.
7. What are the Ring Back Tone service features?
The Ring Back Tone service allows Digicel users to:
a. Set a single Ring Back Tone for all callers,
b. Set a default Ring Back Tone and/or a specific Ring Back Tone for a select
caller or callers
c. Set Ring Back Tone for a particular time, date or a group of callers.
d. Purchase any number of Ring Back Tones.
e. Maintain an Album of song selections.
f. Change your Ring Back Tone as often as you like.
8. What kinds of Ring Back Tone are available?
Ring Back Tones are available in a number of genres – Dancehall, R&B, Hip-
Hip/Rap, Soca, Rock & Gospel. You can listen to available categories by calling
131 from your Digicel mobile and search by name for a particular Tone. You can
also preview Ring Back Tone on the Ring Back Tone website free of charge. Go to
http://www.digicelgroup.com, select your country for more information.
9. What is An Album?
An album is a collection of purchased Ring Back Tones. When you purchase a
Ring Back Tone it is automatically added to your DEFAULT album. Subscribers
can create a maximum of 10 albums. If you are choosing a Ring Back Tone from
your album collection, you will not be charged for the same.
10. How do I Access the Ring Back Tone service?
You can subscribe to the service and select & purchase a Ring Back Tone by
calling the Ring Back IVR system at 131 and following the instructions:
To Subscribe To The Service
“Welcome to ‘Digicel’ Caller Tune Service. This service allows you to play a music
tone for your callers. To subscribe to the service, press 1. For a list of available
categories, press 2.
Select Option 1 – The system will ask for confirmation. Select Option 1 again to
confirm the subscription. [After successfully subscribing to the service, you will
get a confirmation SMS with your password for calling 131 & accessing the
Select Option 2 - The system will provide options to listen to tunes in the various
categories, and then subscribe to the service.
To Select and Purchase a Ring Back Tone
Dial 131 and follow prompts heard;
“Welcome to Digicel Caller Tune Service, please enter your 4-digit password.”
“MAIN MENU. For category listings, press 1. For album listing. press 2. To listen
to your settings, press 3. To change your 4-digit password, press 4. To close
your subscription to this service, Press 5. To exit the system, press star *.
Press 1 to listen to the various Ring Back Tone categories. After choosing a
category, you can then browse through a variety of Ring Back Tone and select
any Tone by pressing 1. The selected Tone can be set for one caller or for all
11. How do I manage my Ring Back Tone service?
To manage your Ring Back Tones, simply call 131 and select Option 3 to listen to
the system settings. In the “Settings” option, your different RBT settings will be
played. You can delete any of these settings or you can visit
http://www.digicelgroup.com/ for further information.
To Set up a Ring Back Tone for a Specific Caller
Call 131 from your Digicel mobile, and select the Tone that you want to set.
Press 2 to set this Tone for one caller. Enter the phone number of the calling
party starting with the area code, followed by the seven-digit mobile number
then the number sign e.g. 1758 + XXX-XXXX + #. When prompted by the IVR,
Press 1 to confirm the number or Press 2 to re-enter the number.
To Set Time of Day Functionality
Press 2 when asked for confirmation of the Ring Back Tone setting. You will then
be asked to enter a particular time in which you want to play this Tone for a
caller or callers.
The Time of Day functionality can be used to specify a unique Ring Back Tone to
be played during a specific time period. The default Ring Back Tone will be
played during all other times. You can choose any Ring Back Tone as your default
Ring Back Tone.
To Set Day of Week Functionality
Go to Advanced Options when asked for the confirmation of Ring Back Tone
settings. Here, you can set Ring Back Tone for one or more days of the week.
Persons who call you on the specified days will hear the designated Ring Back
To Set default Ring Back Tone for unique callers.
Simply select the option for setting RBT for one caller and follow the
To change a Ring Back Tone?
Ring Back Tone can be purchased at any time via the Ring Back Tone IVR by
calling 131 or you can change your RBT from your Album.
12. Is there an expiry period for Ring Back Tone I’ve purchased?
Yes. Ring Back Tone expires 90 days after purchase. Upon expiration you can
re-purchase the same RBT or another RBT.
Note: A customer has 7 days after subscription expires to renew the
subscription, otherwise default album or newly created album will be
deleted automatically from the system.
13. What do I do if I forget my Log In password?
If you forget your Login password, you will need to text “PASSWORD” to “131”
or visit http://www.digicelgroup.com, select your country. Once you select the
Ring Backtone icon, select the “Forget Password” option.
14. If I have an existing Ring Back Tone account and my Digicel number
changes, what do I do?
The Ring Back Tone service is non-transferable and, as such, you will need a new
number to re-subscribe to the service.
15. If I change from prepaid to postpaid service or vice-versa, will I have to
register again for Ring Back Tone service?
Changing your Digicel service from prepaid to postpaid will not affect your Ring
Back Tone service.
16. Can I unsubscribe to the Ring Back Tone Feature?
Yes. You can unsubscribe from the service by calling the Ring Back Tone IVR at
131 and selecting the “UNSUBSCRIBE” option from the main menu. Should you
unsubscribe from the service, all of your purchased Ring Back Tone will be
TERMS & CONDITIONS
“Digicel Ringback Tone” is available to all Digicel subscribers.
Subscription to “Digicel Ringback Tones” is $3.00.
Purchase of Ringback Tones is at $5.00/tone.
Calling IVR – 131 is charged at $0.30/minute.
All text messages to 131 will be charged at 15 cents/message.
Accessing “Ringback Tones” through ‘Digicel Live’ will be charged at
Subscribers can purchase as many ‘tones’ as desired.
Access to web & short code *131# SEND will be free for searching
through the various categories.
Subscription to “Ringback Tones” will expire after 90 days.
Default/other albums will be deleted automatically 7 days after